Terms of Service.

These Terms of Service ("Terms") form a binding agreement between you and Digital Guardian Suite ("Digital Guardian", "we", "us"). By creating an account, subscribing to a tier, or accessing any of our applications — Velvet Vault, Shadow Guard, QuickShield, Guardian Mind — you agree to these Terms in full.

If you do not agree with any part of these Terms, you must not use the services. Continued use after material changes constitutes acceptance of the revised Terms.

To use Digital Guardian you must be:

• At least 18 years of age, or the age of legal majority in your jurisdiction
• Legally capable of forming a binding contract
• Not prohibited from using our services under any applicable law

Family members protected via QuickShield may be minors; the account-holding adult is responsible for their participation and any consent obligations.

You are responsible for safeguarding your account credentials. You must notify us immediately of any unauthorised access or suspected breach by emailing security@digital-guardian.info. We are not liable for losses arising from your failure to maintain credential security.

Memberships are sold as monthly subscriptions across three tiers: Essential, Guardian Pro, and Legacy. Pricing, features, and inclusions are as displayed on our pricing page at the time of purchase.

• Payments are processed by Stripe
• Memberships auto-renew until cancelled
• You may cancel at any time; access continues until the end of the current billing period
• Refunds are issued at our discretion in cases of clear billing error or technical inability to access the service
• Taxes (GST, VAT, sales tax) are added where applicable based on your billing jurisdiction
• Founder-tier memberships (where granted) are non-transferable and exist at our discretion

You agree not to:

• Use the suite for any illegal purpose, including fraud, money laundering, or harassment
• Surveil or monitor any individual via QuickShield without their informed consent
• Attempt to reverse-engineer, decompile, or extract source code from our applications
• Probe, scan, or test the vulnerability of our infrastructure without prior written authorisation
• Use automated means to access our services beyond the rate-limits we publish
• Resell, sublicense, or commercially redistribute the suite without our prior written consent
• Upload content that is unlawful, defamatory, or infringes the rights of others

Violation may result in immediate termination of access without refund, and possible legal action.

All software, designs, trademarks, copy, illustrations, logos, and the "Sentinel" emblem are the property of Digital Guardian Suite or its licensors. You retain ownership of the content you upload to your vaults (journal entries, family contact data, financial annotations). You grant us a limited, non-exclusive licence to process that content solely to operate the service for you. We do not claim ownership of your content and do not use it to train AI models without your explicit opt-in consent.

The suite integrates with third-party providers including Stripe (payments), Resend (email), and financial-data aggregators you authorise. Your use of these providers is governed by their own terms and privacy policies. We are not responsible for the acts or omissions of third-party providers, but we choose providers committed to APP / GDPR-aligned practices.

The Digital Guardian Suite is provided "as is" and "as available". To the maximum extent permitted by law:

• We make no warranty that the service will be uninterrupted, error-free, or completely secure
• We disclaim implied warranties of merchantability and fitness for a particular purpose
• We do not guarantee that AI outputs are accurate, complete, or appropriate for your situation

Nothing in these Terms excludes any consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or equivalent legislation in your jurisdiction.

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or in connection with these Terms or the suite is limited to the greater of (a) the fees you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) AUD $200.

We will not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost savings, lost data, or loss of goodwill, even if we have been advised of the possibility of such damages.

You agree to indemnify and hold harmless Digital Guardian Suite, its officers, contractors, and licensors from any claim, demand, damage, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the service, or your violation of any law or third-party right.

You may cancel your membership at any time via your account dashboard or by emailing us. We may suspend or terminate your access immediately if you materially breach these Terms, engage in fraud, or pose a risk to other users. Upon termination, your vaults remain accessible in read-only mode for thirty (30) days before scheduled deletion.

These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict-of-laws principles. Any dispute will first be addressed in good faith between the parties. If unresolved within thirty (30) days, the dispute will be referred to mediation, and failing that, to the exclusive jurisdiction of the courts of New South Wales.

Nothing in this clause prevents you from pursuing complaints with the Office of the Australian Information Commissioner (OAIC) or other competent regulator.

We may amend these Terms from time to time. Material changes will be communicated by email and surfaced in-app at least 30 days before they take effect. The "Last updated" date below reflects the most recent revision. Continued use after the effective date constitutes acceptance.

For legal enquiries:

Legal
Digital Guardian Suite
legal@digital-guardian.info